Refund policy

RETURNS AND REFUNDS

• At GMPharm.net, our goal is to make sure customers are completely satisfied with their purchases. We will accept returns providing that goods are returned in their original packaging, in saleable condition within 10 days from the received shipment date. We cannot accept returns where the item has been opened or used, unless it is damaged or defective. We also reserve the right to refuse refunds on personal use products for any reason. Special orders (in excess of $500.00) are subject to a 50% restocking fee. Cancellation fees prior to shipment are subject to restocking fee for special orders as well.

  • To be eligible for a refund or exchange, you must first email us within 7 days of receiving the damaged product at info@GMPharm.net to alert us of the damages. Upon confirmation of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.
  • We provide free return shipping if we have provided you with an incorrect, damaged or defective item. Otherwise a return shipping fee will apply (in addition a refund of only the product price not including the initial shipping charge will be credited)
  • There is a 15% restocking fees for voluntarily returned items that are opened, used, or no longer in sellable condition (unless order is in excess of $500.00, which is considered a special order, in which case there is a 50% restocking fee)
  • We do not refund shipping charges if you refuse to accept packages sent. Please call Customer Service (1-888-535-0305) to arrange for the return of products ordered.
  • Any package that is refused or undeliverable due to insufficient address is also subject a refund less shipping.

  Your refund or credit will be issued within 30 days of your return being received—we will also confirm the refund by email. For any product that is damaged or defective, please have the following information handy:

  • Your order number
  • The damaged or defective item
  • Your preference for refund or replacement
    
    

  RETURNS CAN BE MAILED TO:

  GM Pharmaceuticals, Inc. 7508 Jak Newell Blvd South Fort Worth, TX 76118

  CONTACT CUSTOMER SERVICE

  Call to speak with one of our customer service representatives. We are open from 9:00 A.M. to 5:00 P.M. CST, Monday to Friday. You can reach us toll-free at 1-888-535-0305

  • E-Mail us at info@gmpharm.net. Please include “RETURN” and the order number in the subject line.

  If you have any questions, please call us at 1-888-535-0305